FAQ

Where Rabia.J Outlets are located?

ISLAMABAD: Fashion Pakistan Lounge
3rd Floor, Centaurus Mall, Islamabad
Ph: +92-51-2701330

LAHORE: Fashion Pakistan Lounge
165-P, Mini market, Gulberg-2, Lahore
Ph: +92-42-35762884

KARACHI: Fashion Pakistan Lounge
Mezzanine Floor, Inside Allure Beauty, next to Lama and Walkeaze, Dolmen Mall, Clifton, Karachi
Ph: +92-21- 35293967

For more info, details or queries please contact our customer care representative at:

  • info@rabiaj.com
  • +92-333-1551146
What is your delivery timeline?
  • Free Delivery anywhere within Pakistan with Timelines:
    > For Ready-to-Deliver Articles: 3–4 working days
    > For Articles on order: 25–30 working days

    For International shipments, delivery time for Articles on order: 45–60 working days – shipment company charges apply as per the tariff.
Do you charge for the delivery?

Free Delivery anywhere within Pakistan with Timelines:
> For Ready-to-Deliver Articles: 3–4 working days
> For Articles on order: 25–30 working days

For International shipments, delivery time for Articles on order: 45–60 working days

International Shipment Charges for up to 1KG weight:

USA: PKR 11,000/-
Australia: PKR 10,000/-
UAE: PKR 5,800/-
UK: PKR 9,500/-
Canada: PKR 10,500/-
Saudi Arabia PKR 7,500/-

PS: Charges may vary as per the shipment company’s tariff.

Rabia.J Jewelry is made of what material?

The metal is a mix of brass and silver having 21K gold plating.

What quoting does Rabia.J jewelry has?

Our pieces in gold color have 21k gold plating and silver pieces are rhodium plated.

Who is the designer and maker of all the jewelry?

Rabia Jamal is the designer and her jewelry is handcrafted by an exclusive team of local artisans & craftsmen.

Do you use real stones or pearls?

We use real freshwater pearls and semi-precious colored stones.

Will I get the exact product as shown in the picture?

The ornaments in terms of shape, design, make, size, etc are always the same as shown in the pictures. The colors of the stones / pearls are kept as matching as possible although there can be a very minor variation in color due to the camera angles or lighting effects during the photography. In case of real pearls there can be a very tiny difference as the shade / tone of stones/pearls has slight variations naturally. Our jewelry is 100% handmade stuff so in very rare cases there can be an ignorable difference as these are man-made pieces afterall.

Do you take customized jewelry orders?

We only customize our own designs while we don’t cater orders of other’s designs.

Do you do the International shipping?

Yes, we do. Free delivery policy for nationwide shipments. Although for international shipments, charges apply as per the shipment company’s prevailing tariff according to the weight of the consignments.

Do you inform that my order has been shipped and how long does Rabia.J Jewelry take to book the shipment?

As an SOP, we duly inform our valued customers after shipping the package / product with proper tracking details / slip timely. The shipment booking period for Ready-to-Deliver products is around 48-72 hours.

What is your exchange or return policy?

As a policy we have strict no-return or exchange terms – upon your confirmation, we deliver the orders crafted with utmost perfection. There are hardly any quality issues involved at our end, but if by any chance there is any genuine complaints (e.g. wrong design or wrong stone colors by mistake, etc) then our valued customers are duly compensated with exchange in due course of time but as per our SOPs.

Can I Change Or Cancel My Order?

We can change the order depending upon possible propositions but we don’t normally cancel the orders that we book after customer’s confirmation or after the transaction.

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